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Frequently Asked Questions (FAQ)Mokugift Basic 1. What happens when I simple plant a tree? A tree is planted in a tropical zone (Belize, Honduras, Nicaragua, Panama, Cameroon, Ethiopia, Mali, Senegal, Zambia, India, Philippines, and Hati). You are also given a page that displays an online representation of your tree. You can add the URL of this page to your email signature or send the link to friends. If you are a new user, then we send you a password that lets you log in and see your transaction history. 2. What happens when I plant a tree as gift? A tree is planted in a tropical zone (Belize, Honduras, Nicaragua, Panama, Cameroon, Ethiopia, Mali, Senegal, Zambia, India, Philippines, and Hati). The recipient is sent an email with a link. Clicking on the link opens the gift and presents your gift message. The recipient is given a page that displays an online representation of their tree. The recipient can add the URL of this page to their email signature or send the link to friends. As a sender, you are notified when the recipient opens the gift. 3. How much do trees cost? Trees are $1 each, Or you can buy them with moku-coins. 4. What are moku-coins? moku-coins are the currency on mokugift that can be used to buy trees. Moku-coins save you time. You save time when you purchase trees with moku-coins because you don't need to hassle with entering your credit card information every time. You can buy moku-coins here 5. What is a Tree-Island? An Tree-Island is a page where online representations of your trees are displayed. It takes the form of an island, so we called it a Tree-Island. You can add your Tree-Island to your profile on other sites where you can paste code such as facebook and myspace. 6. How do I send my friend a tree? There are several ways to send your friend a tree:
7. How do I get my own Tree-Island? When you plant a tree as a gift or simply plant a tree, you will automatically be provided with a Tree-Island. When you receive a tree you will automatically be provided with a Tree-Island. 8. How do I get a tree There are two ways to get a tree:
9. Can I buy a tree for myself? Yes, you can simply plant a tree here. The tree will be displayed on your Tree-Island. 10. Do I need to have Tree-Island to send trees? No, you do not need to have a Tree-Island to send trees. 11. Do I need to get an Tree-Island to receive trees? No, you do not need to get an Tree-Island to receive trees. We automatically create an Tree-Island for you when you receive a tree. 12. How do I make an tree gift private? When you receive a gift, you are given the option set it as private. After setting it as private, you will have to be logged in to view private gift messages. 13. Can I add this to my facebook profile? Yes. You can do that on our facebook app: http://apps.facebook.com/mokugift. If you already have a mokugift.com account, then you can merge it with your facebook mokugift account to show your trees on facebook. After adding the mokugift facebook application, you can go to the 'mokugift account' page on facebook and find the Merge another existing account link. 14.Can I add this to my MySpace profile? Yes, you can paste our code (from your Tree-Island page) onto your MySpace profile and any other site that lets you paste code. 15. Can I add my mokugift Tree-Island to my blog? Yes, you can choose between pasting a full Tree-Island or a mokugift badge that is small enough for most sidebars. 16. What happens to the Tree-Island when it fills with trees? The Tree-Island view will zoom out to a larger scale to enable more trees to be represented. The tree counter in the lower left corner of your Tree-Island will always reflect the true number of trees that you have. There are three scales of Tree-Island:
17. Does my friend have to have a Tree-Island before they get my tree gift? Your friend doesn't have to have a Tree-Island before you send them a tree gift. Customization 18. Can I change the animal character on my Tree-Island? Not yet, we are going to add that feature later on. Right now we change the animals based on the scale of the island view. 19. How do I upload my profile photo? You have to log in and then go to My Account and click on "Upload profile photo". 20. Do the animal characters have names? No, but if you have a suggestion, please feel free to contact us. 21. I have more than one email address, and I received some trees on each of them. How can I put all my trees on one Tree-Island? You have to log in, then go to My Account and click on Edit User Profile. You can then add new email address. 22. I can't find the login/password email, what should I do? Please check your spam/bulk folder, the email with login information from us may be there. But if you can not find it, please click on forgot password to request a new password. About Tree Planting 23. How can you plant a real tree for just $1 ? Tree planting is done in large volumes by our tree planting partners. The process starts with germination of seeds and the planting of seedlings. We do not plant adult trees because that does not benefit the environment, it only wastes fuel to change the location of a tree. 24. How do I know that you planted a tree in the real world? Mokugift works with reputable nonprofit organizations in the environmental community. For example, Sustainable Harvest International has a four out of four stars rating by Charity Navigator, America's largest independent charity evaluator. Sustainable Harvest field trainers regularly monitor tree-planting families that they work with. Double checks are also made by regional co-coordinators and program directors. Mokugift also works with Trees For the Future, an organization that has planted 50M trees since 1989. Trees for the Future has long been a member of Coop America, the National Peace Corps Association, and the Aid to Africa Federation of the Combined Federal Campaign. Trees For The Future has won the following awards: THE INTERNATIONAL AWARD, National Arbor Day Foundation (1990), EARTH TRUSTEESHIP AWARD, The Earth Society (1994), and GREEN GLOBE Commendation Winner (1999). 25. Where did you plant my tree? Currently we plant trees in Belize, Honduras, Nicaragua, Panama, Cameroon, Ethiopia, Mali, Senegal, Zambia, India, Philippines, and Hati. You can see a map here. 26. What kind of tree species do you plant? The species of trees planted depends upon the ecological need of the area be reforested. Species planted include: Cocoa, Coffee, Banana, Orange, Cedar, Teak, Mahogany, Oak, Acacia, Eucalyptus, Laurel, and Leucaena. 27. Can I choose the kind of tree that is planted? Right now we are keeping it simple, but later on we will add the option to choose the type of tree planted on your Tree-Island and in the real world. 28. Who plants the trees in the real world? Our tree planting partners plant trees for mokugift. They work with local communities to educate them about sustainable agricultural processes. About mokugift the company 29. Is mokugift a nonprofit Mokugift is NOT a nonprofit. We exist in a category called social entrepreneurship that measures our success in terms of customer experience, profit AND tangible, positive benefit to the environment. We work closely with non-profits that have experience and expertise in sustainable tree planting and environmental practices. Our revenues go towards the production and evolution of the whole mokugift experience: from the moment you send a tree gift to the moment a tree is planted in the real world. The portion of each tree purchase sent to a non-profit varies. The remaining portion goes to our employee salaries, marketing costs, operation costs and research and development. Misc 30. How does mokugift appear on my credit card statement? Your mokugift tree purchase will show up as a charge from "mokugift" 31. What is your privacy policy? Please click here to see our privacy policy |
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represents 1 tree.